Refunds/Cancellations
Refund and Cancellation Policy for Scarletblinks
At Scarletblinks, we strive to ensure you are satisfied with your purchase. However, we understand that sometimes a return or cancellation may be necessary. Below are the terms governing refunds and cancellations for orders placed on our website.
1. Cancellations
1.1 Order Cancellation by Customer
You can cancel your order within 24 hours of placing the order. After this period, we may not be able to accommodate your cancellation request, as the products may already be processed for dispatch.
1.2 How to Cancel an Order
To cancel an order, please contact our customer support team at richashuk99@gmail.com or call 7007867896. Please provide your order number and other relevant details so we can process your cancellation quickly.
1.3 Order Cancellation by Scarletblinks
We reserve the right to cancel any order at our discretion due to issues such as product availability, payment failures, or discrepancies in the shipping address. In such cases, we will notify you via email and issue a full refund for the canceled order.
2. Refunds
2.1 Eligibility for Refunds
Refunds are applicable in the following situations:
- Damaged or Defective Products: If the product you receive is damaged or defective, we will offer a full refund or replacement.
- Incorrect Product: If you receive the wrong product, we will issue a refund or send the correct product.
- Cancellation: If your order is canceled either by you within 24 hours or by us for reasons beyond your control.
2.2 Non-Refundable Items
We do not accept returns or offer refunds for:
- Used or opened products (except for cases of damage or defects).
- Products that are not in a resellable condition.
- Gift cards or other non-returnable items.
2.3 Refund Processing Time
Once your return request is approved or your cancellation is confirmed, we will process your refund. Refunds are typically processed within 7-10 business days from the date we receive the returned item or confirm the cancellation.
2.4 Refund Method
Refunds will be credited to the original payment method used for the purchase. Please note that depending on your payment method and bank policies, it may take an additional 3-5 business days for the refunded amount to reflect in your bank account.
3. Return Process
3.1 Return Eligibility
To be eligible for a return, products must be:
- Unopened and in their original packaging.
- In resellable condition.
- Requested for return within 7 days from the date of delivery.
3.2 How to Initiate a Return
To initiate a return, please contact our customer support team at richashuk99@gmail.com or call 7007867896. You will need to provide your order number, product details, and reason for return.
4. Shipping Charges on Returns
4.1 Return Shipping Costs
If the product is being returned due to damage, defect, or incorrect shipment, we will bear the cost of return shipping. However, if the return is due to customer preference (e.g., wrong item ordered), the customer will be responsible for the return shipping charges.
4.2 Exchange Policy
If you wish to exchange a product, please follow the return process first. Once we receive the returned item, we will initiate the process for sending the exchanged item based on availability.
5. Contact Us
If you have any questions or need assistance with cancellations, returns, or refunds, please contact us at:
Scarletblinks
Email: richashuk99@gmail.com
Phone: 7007867896
Website: scarletblinks.com